FAQ & Returns Policy | DilMaya Gifts
Product Information
Q: Are your products ethically made?
A: Yes! We work directly with artisans in Nepal and India, ensuring fair compensation and positive working conditions. Our crochet bags are made by women working from home, supporting both their craft and families. We regularly visit our artisans to maintain relationships and personally source items.
Check Our Story & Our Values to learn more
Q: Are your products really one of a kind?
A: Absolutely! Each Vintage Sari Skirt is unique because we use different vintage saris for every piece - you'll never see someone else with the same pattern. Our handcrafted crochet bags may share designs, but being handmade means each has its own character and subtle variations that make it special.
Care Instructions
Wool & Cashmere Items:
- Dry cleaning recommended
- Hand wash cold if needed
- Lay flat to dry
- Store folded in cool, dry place
Crochet Bags:
- Spot clean when possible
- Hand wash cold with mild soap
- Reshape while damp
- Air dry away from direct sunlight
Vintage Sari Skirts:
- Hand wash cold separately
- Line dry in shade
- Handle vintage fabrics with care
Sterling Silver Jewellery:
- Store in provided pouch
- Clean with silver cloth
- Avoid contact with harsh chemicals
Shipping & Pickup
Local Pickup
- Available at 36A Fitzroy Street, Marrickville NSW
- Allow 24 hours for arrangement
- Confirmation email will be sent
- Photo ID required for collection
Shipping
- Australia-wide shipping available
- Processing time: 1-3 business days
- Tracking number provided
- Express shipping optional
Tracked Regular Shipping: $10
Free Shipping: Over $85
Express Shipping: $20
International Shipping: $30
Returns Policy
Online Orders
- 14-day return window
- Unworn, unwashed, tags attached
- Original proof of purchase required
- 5-7 days for refund processing
Not Eligible
- Final sale items
- Items without tags
- Worn/damaged items
Exchange Policy
- Size exchanges only
- 14-day window
- Unworn with tags
- Subject to availability